Husky of the Month |
Congrats Nikita, Archer, and Cheyanne,our November HOTM Winners! Husky Cuddles!
Thanks to all for this month's entries!
|
Forum Rules | 1. Here we prefer clarity to agreement. Obviously not everyone is going to agree on a topic; here we prefer to talk out our differences in a respectful manner to ensure mutual understanding and respect. 2. Read the Stickies and Announcements. Each sub-forum may have specific rules which trump the Forum Rules in cases where there may be conflicting information. Read the rules of each board before you post so that you are clear on the expectations of the staff. 3. Respect ALL Staff and Admins. These people volunteer of their time and MUST be respected as well as their word adhered to. They are responsible for maintaining a free, open, clear and organized forum. Anyone found to be openly undermining any official ruling by a staff member will be warned. 4. Signatures: One picture only and no links. Images: To keep the forum looking neat and tidy, we ask that members insert just one picture only in their signatures. The picture should be no more than 200x500 pixels and should be of an appropriate subject, for example, your dogs and their names. Should you need assistance creating an appropriate signature, please PM an Admin and we would be happy to help! This is to ensure that signatures remain a welcome addition to our forum instead of a cumbersome distraction. Links: Hyperlinks in signatures--unless to a personal blog or photo stream of your dogs (like Flckr or Piscasa, for example)--are strictly prohibited. Please PM a staff member with any questions or concerns regarding this rule. |
Rescue Spotlight |
Our current rescue spotlight is: Delaware Valley Siberian Husky Rescue!
|
Top Dog Website Award Winner! | |
|
| Author | Message |
---|
jbealer Husky Stalker
Join date : 2009-05-29 Location : Denver, CO
| Subject: Ruff Wear Palisades Pack Tue Jun 07, 2011 2:40 pm | |
| So right around Christmas time i bough Jack the Palisade pack as i found a sweet deal on it from backcountry K-9. the first issue was the harness as they assembled it wrong and i found out on our first snowshoe hike that the strap did not stay tight. i contacted K-9 and returned just the harness and they sent it to Ruff Wear and a new one was sent back to me and it works great. i maybe used it a handful more times on some short hikes and walks and this past Sat. on our hike i went to adjust the front straps on the pack since it was not full it has this cool feature that you can pull these straps and it brings the pack in tighter so its not bouncing around and i found a tear in the strap! all most half way through. i highly doubt the dogs got a hold of it and bit it as it is located inside a zipped area. my only thought is that the inside edging from the sewn section was rubbing it and ripped it. i contacted K-9 yesterday and was asked to send pictures of the issue and i am not waiting to hear back if they will exchange it. im not sure if i just got a defected pack to start with or what but i know RW is known for high standers in what they sell so im hoping i just got a bad one.... i hope they do replace it and it does not take FOREVER to get a new on. will let you all know how it goes. here are some pics. _________________ |
| | | Huskyluv Resident Nutritional Bookworm
Join date : 2009-06-23 Location : Huntsville, AL
| Subject: Re: Ruff Wear Palisades Pack Tue Jun 07, 2011 3:31 pm | |
| That's too bad, hopefully they will replace it for you soon.
The tear doesn't look too bad. Dakota chewed his harness and it looks about as bad as that without getting worse and I've been using it for almost 4 yrs now. Is the strap continuing to tear the more it's used? _________________ |
| | | jbealer Husky Stalker
Join date : 2009-05-29 Location : Denver, CO
| Subject: Re: Ruff Wear Palisades Pack Tue Jun 07, 2011 3:41 pm | |
| Val, i just noticed it on the last hike, i really think it is rubbing that inside edging and im afraid its gonna cut right threw it. the material is really thin, if they will not replace it i will try melting it together or asking Eddy if he can do anything with it....he has that heavy duty sewing machine after all _________________ |
| | | jbealer Husky Stalker
Join date : 2009-05-29 Location : Denver, CO
| Subject: Re: Ruff Wear Palisades Pack Tue Jun 07, 2011 9:20 pm | |
| got a response from K-9, this company is so nice and easy to work with!
Hi Jennifer.
Thanks for the pictures. That should be all we need. Please hang onto the pack for now, Ruff Wear may want it back to check out the quality. They rarely have these types of problems and definitely not two problems on one pack. There are codes on the tags that they can use to find out when it was manufactured and things like that. They take quality of their gear pretty seriously.
I'm already working with them on getting you a replacement. I may not hear from them until tomorrow but I will send you a tracking number as soon as the replacement saddlebags go out.
I'm sorry again for all the trouble you've had with this. We'll make sure it is all corrected as fast as possible.
Thanks! Jason Backcountry K-9
_________________ |
| | | cmanding Nutrition Subject Moderator
Join date : 2010-10-12 Location : Denver, CO
| Subject: Re: Ruff Wear Palisades Pack Tue Jun 07, 2011 9:33 pm | |
| They are good - I do like their customer service. Makes you want to buy stuff from them even if you can find the same thing elsewhere a little cheaper.
I'm glad they're getting replacement saddlebags for you already! Who knows, you might can keep the ones you have so you have back up!
_________________ |
| | | Here4thePics Comedic Relief
Join date : 2009-07-15
| Subject: Re: Ruff Wear Palisades Pack Tue Jun 07, 2011 9:55 pm | |
| If they let you keep the bad pack stitch it up with dental floss that stuff last forever. |
| | | cmanding Nutrition Subject Moderator
Join date : 2010-10-12 Location : Denver, CO
| Subject: Re: Ruff Wear Palisades Pack Tue Jun 07, 2011 10:04 pm | |
| OMG! K9 reply to an inquiry I sent:
Hi Claudia.
Thanks for contacting us. I'm sorry for the late reply today.
Unfortunately, we don't have any idea on when we'll be getting more HyperKewl products in stock. We are having some difficulty getting commitments from the manufacturer right now.
What I can do right now is offer you coupon that is good for 15% off all full priced items in your next order. That would allow you to purchase a Ruff Wear Swamp Cooler coat for about the same price as the HyperKewl coat and it would still ship for free.
Swamp Cooler: http://www.backcountryk9.com/101/0/Products.aspx
Thanks! Jason Backcountry K-9
_________________ |
| | | jbealer Husky Stalker
Join date : 2009-05-29 Location : Denver, CO
| Subject: Re: Ruff Wear Palisades Pack Tue Jun 07, 2011 10:23 pm | |
| Jason rocks! _________________ |
| | | jbealer Husky Stalker
Join date : 2009-05-29 Location : Denver, CO
| Subject: Re: Ruff Wear Palisades Pack Tue Jun 14, 2011 2:38 pm | |
| this pack is cursed!!!! so getting ready for the hike on Sat. i filled up the water bladders and found this Jason thinks i ran the whole pack over! he has NEVER seen a person have 3 things go wrong with the same pack. RW is sending me a new pack and i guess it was all ready coming with new bladders but he was shocked to see this new pic. as he said once i get this i really have a new pack and i hope it last many yrs. to come! again OUTSTANDING customer service from backcountry K-9 _________________ |
| | | cmanding Nutrition Subject Moderator
Join date : 2010-10-12 Location : Denver, CO
| Subject: Re: Ruff Wear Palisades Pack Tue Jun 14, 2011 2:45 pm | |
| Backcountry K-9 is like the REI of dog accessories! Love them!
_________________ |
| | | CoffeeK8 Adult
Join date : 2010-10-28 Location : Denver, CO
| Subject: Re: Ruff Wear Palisades Pack Tue Jun 14, 2011 2:54 pm | |
| - cmanding wrote:
- Backcountry K-9 is like the REI of dog accessories!
Love them!
Amen, sister!! I love Backcountry K-9. All my gear from them has been AWESOME. |
| | | jbealer Husky Stalker
Join date : 2009-05-29 Location : Denver, CO
| Subject: Re: Ruff Wear Palisades Pack Wed Jun 15, 2011 1:42 pm | |
| new saddle bags and bladders are on the way! fri delivery! to bad im not hiking this weekend.
and they have not asked for the others back yet, fingers crossed i can keep it. _________________ |
| | | jbealer Husky Stalker
Join date : 2009-05-29 Location : Denver, CO
| Subject: Re: Ruff Wear Palisades Pack Mon Jun 20, 2011 2:07 pm | |
| got the new pack and bladders on friday!!!! _________________ |
| | | cmanding Nutrition Subject Moderator
Join date : 2010-10-12 Location : Denver, CO
| Subject: Re: Ruff Wear Palisades Pack Mon Jun 20, 2011 2:25 pm | |
| BK9 rocks! _________________ |
| | | Sponsored content
| Subject: Re: Ruff Wear Palisades Pack | |
| |
| | | |
Similar topics | |
|
| Permissions in this forum: | You cannot reply to topics in this forum
| |
| |
| Latest topics | » Summer Time and the .... by Lostmaniac Yesterday at 11:48 pm
» Squirt mystery illness and xrays by Lostmaniac Yesterday at 11:39 pm
» The Desert Pack by Lostmaniac Thu Oct 31, 2024 2:19 am
» Dasuquin for the win! by Lostmaniac Mon Oct 28, 2024 9:09 pm
» Hi new here by Lostmaniac Wed Oct 23, 2024 12:58 am
» A day in the life by TwisterII Mon Oct 21, 2024 10:07 am
» Dog Attacked and Killed at Apex Park, Golden, CO by Lostmaniac Tue Sep 24, 2024 1:19 pm
» Recall Information by aljones Tue Sep 24, 2024 11:20 am
» Whining after anesthesia by Lostmaniac Wed Sep 18, 2024 10:20 pm
» Hello from Hiro by Lostmaniac Sat Sep 07, 2024 12:58 am
» Eye change help by amymeme Wed Sep 04, 2024 4:33 am
» 2 year old Husky has mouth sores and patch on leg by Bigdog2 Sat Aug 10, 2024 12:48 pm
» Why do other dog's dislike my husky? by Bigdog2 Fri Aug 09, 2024 10:38 pm
» Need advice on best way to introduce new puppy to our 8 year old male husky by aljones Fri Aug 09, 2024 3:08 pm
» Pending renewal or deletion by jbealer Thu Aug 01, 2024 1:35 pm
» Inflammatory Bowel Disease? by amymeme Wed Jul 31, 2024 3:34 pm
» URL Expiring. Do we renew? by ddvora Tue Jul 23, 2024 8:06 pm
» Hypothyrodism? by TwisterII Mon Jul 22, 2024 10:35 am
» Infection & Possible Tumor on Paw Pad. Help plz. Pictures Included by aljones Thu Jul 18, 2024 10:58 pm
» I just need ppl to talk to that understand by TwisterII Mon Jun 24, 2024 12:03 pm
|
|