It's a Husky Thing - Siberian Husky Forum
Would you like to react to this message? Create an account in a few clicks or log in to continue.


A forum for owners of the Siberian Husky.
 
HomeSearchLatest imagesRegisterRegisterLog in
Congratulations Nikita, Archer, and Cheyanne!, our November HOTM winners! HOTM Will Be Taking An Indefinite Break!
Husky of the Month
Congrats Nikita, Archer, and Cheyanne,
our November HOTM Winners!
Husky Cuddles!





Thanks to all for this month's entries!
Forum Rules
1. Here we prefer clarity to agreement. Obviously not everyone is going to agree on a topic; here we prefer to talk out our differences in a respectful manner to ensure mutual understanding and respect.
2. Read the Stickies and Announcements. Each sub-forum may have specific rules which trump the Forum Rules in cases where there may be conflicting information. Read the rules of each board before you post so that you are clear on the expectations of the staff.
3. Respect ALL Staff and Admins. These people volunteer of their time and MUST be respected as well as their word adhered to. They are responsible for maintaining a free, open, clear and organized forum. Anyone found to be openly undermining any official ruling by a staff member will be warned.
4. Signatures: One picture only and no links. Images: To keep the forum looking neat and tidy, we ask that members insert just one picture only in their signatures. The picture should be no more than 200x500 pixels and should be of an appropriate subject, for example, your dogs and their names. Should you need assistance creating an appropriate signature, please PM an Admin and we would be happy to help! This is to ensure that signatures remain a welcome addition to our forum instead of a cumbersome distraction. Links: Hyperlinks in signatures--unless to a personal blog or photo stream of your dogs (like Flckr or Piscasa, for example)--are strictly prohibited. Please PM a staff member with any questions or concerns regarding this rule.
Rescue Spotlight
Our current rescue spotlight is:

Delaware Valley Siberian Husky Rescue!

Top Dog Website Award Winner!

Top Website
for
Siberian

Huskys


Share
 

 Ruff Wear Palisades Pack

View previous topic View next topic Go down 
AuthorMessage
jbealer
Husky Stalker
jbealer

Female Join date : 2009-05-29
Location : Denver, CO

Ruff Wear Palisades Pack Empty
PostSubject: Ruff Wear Palisades Pack   Ruff Wear Palisades Pack EmptyTue Jun 07, 2011 2:40 pm

So right around Christmas time i bough Jack the Palisade pack as i found a sweet deal on it from backcountry K-9. the first issue was the harness as they assembled it wrong and i found out on our first snowshoe hike that the strap did not stay tight. i contacted K-9 and returned just the harness and they sent it to Ruff Wear and a new one was sent back to me and it works great. i maybe used it a handful more times on some short hikes and walks and this past Sat. on our hike i went to adjust the front straps on the pack since it was not full it has this cool feature that you can pull these straps and it brings the pack in tighter so its not bouncing around and i found a tear in the strap! all most half way through. i highly doubt the dogs got a hold of it and bit it as it is located inside a zipped area. my only thought is that the inside edging from the sewn section was rubbing it and ripped it. i contacted K-9 yesterday and was asked to send pictures of the issue and i am not waiting to hear back if they will exchange it. im not sure if i just got a defected pack to start with or what but i know RW is known for high standers in what they sell so im hoping i just got a bad one.... i hope they do replace it and it does not take FOREVER to get a new on. will let you all know how it goes.
here are some pics.
Ruff Wear Palisades Pack IMG_20110606_215621
Ruff Wear Palisades Pack IMG_20110606_215510

_________________
Ruff Wear Palisades Pack Iaht10
Back to top Go down
Huskyluv
Resident Nutritional Bookworm
Huskyluv

Female Join date : 2009-06-23
Location : Huntsville, AL

Ruff Wear Palisades Pack Empty
PostSubject: Re: Ruff Wear Palisades Pack   Ruff Wear Palisades Pack EmptyTue Jun 07, 2011 3:31 pm

That's too bad, hopefully they will replace it for you soon.

The tear doesn't look too bad. Dakota chewed his harness and it looks about as bad as that without getting worse and I've been using it for almost 4 yrs now. Is the strap continuing to tear the more it's used?

_________________
Ruff Wear Palisades Pack Summer10
Back to top Go down
jbealer
Husky Stalker
jbealer

Female Join date : 2009-05-29
Location : Denver, CO

Ruff Wear Palisades Pack Empty
PostSubject: Re: Ruff Wear Palisades Pack   Ruff Wear Palisades Pack EmptyTue Jun 07, 2011 3:41 pm

Val,
i just noticed it on the last hike, i really think it is rubbing that inside edging and im afraid its gonna cut right threw it. the material is really thin, if they will not replace it i will try melting it together or asking Eddy if he can do anything with it....he has that heavy duty sewing machine after all Wink

_________________
Ruff Wear Palisades Pack Iaht10
Back to top Go down
jbealer
Husky Stalker
jbealer

Female Join date : 2009-05-29
Location : Denver, CO

Ruff Wear Palisades Pack Empty
PostSubject: Re: Ruff Wear Palisades Pack   Ruff Wear Palisades Pack EmptyTue Jun 07, 2011 9:20 pm

got a response from K-9, this company is so nice and easy to work with!

Hi Jennifer.

Thanks for the pictures. That should be all we need. Please hang onto the pack for now, Ruff Wear may want it back to check out the quality. They rarely have these types of problems and definitely not two problems on one pack. There are codes on the tags that they can use to find out when it was manufactured and things like that. They take quality of their gear pretty seriously.

I'm already working with them on getting you a replacement. I may not hear from them until tomorrow but I will send you a tracking number as soon as the replacement saddlebags go out.

I'm sorry again for all the trouble you've had with this. We'll make sure it is all corrected as fast as possible.

Thanks!

Jason
Backcountry K-9

_________________
Ruff Wear Palisades Pack Iaht10
Back to top Go down
cmanding
Nutrition Subject Moderator
cmanding

Female Join date : 2010-10-12
Location : Denver, CO

Ruff Wear Palisades Pack Empty
PostSubject: Re: Ruff Wear Palisades Pack   Ruff Wear Palisades Pack EmptyTue Jun 07, 2011 9:33 pm

They are good - I do like their customer service. Makes you want to buy stuff from them even if you can find the same thing elsewhere a little cheaper.

I'm glad they're getting replacement saddlebags for you already! Who knows, you might can keep the ones you have so you have back up!

_________________
Ruff Wear Palisades Pack 41765413
Back to top Go down
Here4thePics
Comedic Relief


Male Join date : 2009-07-15

Ruff Wear Palisades Pack Empty
PostSubject: Re: Ruff Wear Palisades Pack   Ruff Wear Palisades Pack EmptyTue Jun 07, 2011 9:55 pm

If they let you keep the bad pack stitch it up with dental floss that stuff last forever.
Back to top Go down
cmanding
Nutrition Subject Moderator
cmanding

Female Join date : 2010-10-12
Location : Denver, CO

Ruff Wear Palisades Pack Empty
PostSubject: Re: Ruff Wear Palisades Pack   Ruff Wear Palisades Pack EmptyTue Jun 07, 2011 10:04 pm

OMG!
K9 reply to an inquiry I sent:

Hi Claudia.


Thanks for contacting us. I'm sorry for the late reply today.


Unfortunately, we don't have any idea on when we'll be getting more HyperKewl products in stock. We are having some difficulty getting commitments from the manufacturer right now.


What I can do right now is offer you coupon that is good for 15% off all full priced items in your next order. That would allow you to purchase a Ruff Wear Swamp Cooler coat for about the same price as the HyperKewl coat and it would still ship for free.


Swamp Cooler: http://www.backcountryk9.com/101/0/Products.aspx

Thanks!

Jason
Backcountry K-9

_________________
Ruff Wear Palisades Pack 41765413
Back to top Go down
jbealer
Husky Stalker
jbealer

Female Join date : 2009-05-29
Location : Denver, CO

Ruff Wear Palisades Pack Empty
PostSubject: Re: Ruff Wear Palisades Pack   Ruff Wear Palisades Pack EmptyTue Jun 07, 2011 10:23 pm

Jason rocks!

_________________
Ruff Wear Palisades Pack Iaht10
Back to top Go down
jbealer
Husky Stalker
jbealer

Female Join date : 2009-05-29
Location : Denver, CO

Ruff Wear Palisades Pack Empty
PostSubject: Re: Ruff Wear Palisades Pack   Ruff Wear Palisades Pack EmptyTue Jun 14, 2011 2:38 pm

this pack is cursed!!!! so getting ready for the hike on Sat. i filled up the water bladders and found this
Ruff Wear Palisades Pack IMG_20110614_073329

Jason thinks i ran the whole pack over! he has NEVER seen a person have 3 things go wrong with the same pack.
RW is sending me a new pack and i guess it was all ready coming with new bladders but he was shocked to see this new pic.
as he said once i get this i really have a new pack and i hope it last many yrs. to come!
again OUTSTANDING customer service from backcountry K-9

_________________
Ruff Wear Palisades Pack Iaht10
Back to top Go down
cmanding
Nutrition Subject Moderator
cmanding

Female Join date : 2010-10-12
Location : Denver, CO

Ruff Wear Palisades Pack Empty
PostSubject: Re: Ruff Wear Palisades Pack   Ruff Wear Palisades Pack EmptyTue Jun 14, 2011 2:45 pm

Backcountry K-9 is like the REI of dog accessories!
Love them!

_________________
Ruff Wear Palisades Pack 41765413
Back to top Go down
CoffeeK8
Adult
Adult
CoffeeK8

Female Join date : 2010-10-28
Location : Denver, CO

Ruff Wear Palisades Pack Empty
PostSubject: Re: Ruff Wear Palisades Pack   Ruff Wear Palisades Pack EmptyTue Jun 14, 2011 2:54 pm

cmanding wrote:
Backcountry K-9 is like the REI of dog accessories!
Love them!
Amen, sister!! I love Backcountry K-9. All my gear from them has been AWESOME.
Back to top Go down
jbealer
Husky Stalker
jbealer

Female Join date : 2009-05-29
Location : Denver, CO

Ruff Wear Palisades Pack Empty
PostSubject: Re: Ruff Wear Palisades Pack   Ruff Wear Palisades Pack EmptyWed Jun 15, 2011 1:42 pm

new saddle bags and bladders are on the way! fri delivery! to bad im not hiking this weekend.

and they have not asked for the others back yet, fingers crossed i can keep it.

_________________
Ruff Wear Palisades Pack Iaht10
Back to top Go down
jbealer
Husky Stalker
jbealer

Female Join date : 2009-05-29
Location : Denver, CO

Ruff Wear Palisades Pack Empty
PostSubject: Re: Ruff Wear Palisades Pack   Ruff Wear Palisades Pack EmptyMon Jun 20, 2011 2:07 pm

got the new pack and bladders on friday!!!!

_________________
Ruff Wear Palisades Pack Iaht10
Back to top Go down
cmanding
Nutrition Subject Moderator
cmanding

Female Join date : 2010-10-12
Location : Denver, CO

Ruff Wear Palisades Pack Empty
PostSubject: Re: Ruff Wear Palisades Pack   Ruff Wear Palisades Pack EmptyMon Jun 20, 2011 2:25 pm

BK9 rocks!

_________________
Ruff Wear Palisades Pack 41765413
Back to top Go down
Sponsored content




Ruff Wear Palisades Pack Empty
PostSubject: Re: Ruff Wear Palisades Pack   Ruff Wear Palisades Pack Empty

Back to top Go down
 

Ruff Wear Palisades Pack

View previous topic View next topic Back to top 
Page 1 of 1

 Similar topics

-
» Large Ruff Wear Palisades Pack for sale
» Ruff Wear Swamp Cooler
» new ruff wear!!!!
» Ruff Wear Knot-A-Just
» Ruff Wear FAIL :(

Permissions in this forum:You cannot reply to topics in this forum
It's a Husky Thing - Siberian Husky Forum :: The Reference Section :: Product Reviews/Recommendations-